In this day and age with the busy hustle and bustle of life, every second counts…but it takes longer than a second to count your containers. That’s why we created Drop & Go – an account-based service that allows you to stop by your local SARCAN and simply drop your containers off with us so you can go about your day as usual. It’s the quickest and easiest SARCAN experience.
Not only is your SARCAN visit now under 5 minutes, you also have the convenience of digital refund payments through either e-Transfer or PayPal. If digital money isn’t your type of thing, you can choose to come back and pick up a cheque. And with My Drop & Go, anywhere you have access to the internet, you have access to your Drop & Go account.
If this sounds good to you, take a look below at what to expect when using our Drop & Go service.
We realize that if you are interested in saving time by using Drop & Go, you probably don’t have the time to be reading webpages. If you want to skip the reading like you skip the line, then this video is for you!
The first thing you need to do is create your account! Head to mydropandgo.ca on your favourite device and click on ‘Sign Up’ – All you need is a name, email address, and phone number!
You can sign up as an individual or as a Group with a Group Phrase that you can share to allow anyone to donate their recycling to your group! Find out more about Virtual Bottle Drives here.
Turn on notification emails to get updates about your orders and, finally, choose how you want to receive your refund – now you are all set to drop off!
Now that you have your account, it’s time to get your containers ready to drop off! Start by placing all glass in boxes, removing all the lids, and making sure they are clean and empty.
Head to our Hours & Locations page to find out where your local SARCAN depot is and when they are open – some of our locations even have extended hours for Drop & Go for those late night bottle runs!
Be sure to check this page before you visit as occasionally Drop & Go is so popular we run out of space and have to temporarily pause accepting orders. We will post these temporary closures on that page when it does happen.
Find the kiosk in your local SARCAN depot and sign into your account using either your phone number, email address, or the Group Phrase of the Group you want to donate to.
Print off as many tags as you have bags and boxes. After they print, you will also get a receipt – be sure to hang on to this receipt in case you need it!
Only print off as many tags as you plan to drop off during that visit as extra tags will become invalid if not used immediately.
With your tags all printed, peel each tag off individually and stick them to your bags and boxes – 1 tag for each bag and/or box that you are dropping off!
Try and make sure to place your tags on your bags and boxes without wrinkling or folding them and put them in a spot that is easily seen and accessible so that we are able to scan them.
If you did accidentally print off too many tags, stick the extra tags to one of your bags or boxes so that we know we aren’t missing one!
With all your tags firmly stuck on to your bags and boxes all smoothly, you can now drop your containers off!
In some of our depots, there is a cage next to the kiosk where you can place your order. In our depots that have a separate room for Drop & Go, there is a turnstile for your bags and rollers for your glass.
Place your items in one at a time and ensure your bags are tied closed to avoid any containers sneaking out and make sure your boxes are stable to avoid your glass falling out and breaking as it goes down the roller.
After you ‘Go’, one of our Recycling Technicians will take your order and place it into the queue in the order that we received it.
As you can imagine, at some of our locations, our Drop & Go is very popular! Our Recycling Technicians work hard to get you your refund as soon as possible, but occasionally it may take a day or two before we get to your order.
Thank you very much in advance for your patience!
Once your order has made it through the queue, our Recycling Technicians will get to work processing your containers just the same as we do up front!
We count them, sort them, and record the totals – only through Drop & Go, we scan the tags you placed on your bags and boxes to add the refund to your account.
While we know that you will be careful sticking the tags, occasionally they don’t scan and we will count multiple bags of yours under one tag. This is why the number of transactions on your My Drop & Go account may be different than the number of bags and boxes you dropped off.
You can log in to your My Drop & Go account after you have dropped off your order to check on its status.
You will see a list of your past visits and once we have started counting your order, you will see the refund total for the containers that we have counted so far in the ‘Current Activity’ section.
You can then go to the Transactions page of your account to see the history of all of your transactions, including the ones for your active order.
Now that we have completed counting all of your containers, it is finally time for the fun part: getting you your refund!
All of our payment files are sent to our Drop & Go finance department for double-checking to avoid any errors. Once they have checked it, they will finalize the payment and issue it! For PayPal and e-Transfer, you will get an email notification.
For e-Transfer, be sure to turn on auto-deposit through your online or mobile banking so that the refund goes straight into your account! Otherwise, you will need your 9-digit Customer Number to accept the e-Transfer. You can find this on the ‘My Account’ page of My Drop & Go.
If you chose to be paid by cheque, you will need to go back to the depot you dropped off at to pick it up.
Your account information is in your control! Where ever you have access to the internet, you have access to your account information.
Navigate to the ‘My Account’ page on your My Drop & Go account, and click the edit button. We use 2-Factor Authentication to keep your information safe and verify that it is truly you who requested this update.
Once you have been verified, feel free to update your account information, like your name, email, phone number, or even change how you get your payments!
With My Drop & Go, you will also get a close look at the impact that your recycling has had on the environment with your Earth Saver Stats!
You’ll see how much energy your recycling efforts has conserved, how much mass you’ve saved from entering our landfills, and how much greenhouse gas emissions you have avoided just by returning your containers to SARCAN.
You will also get a breakdown of how many total containers you’ve recycled and how much you’ve earned in refunds!
And finally, if you have any issues with your account – can’t log in, can’t update your account information, orders not appearing on your account, etc. – reach out to our Drop & Go Support team!
They are here to help make sure that your Drop & Go recycling experience is the best that it can be and you get every penny of your refund.
You can contact the team by clicking here and choosing ‘Drop & Go’ in the Subject field.
