General Questions
How do I use Drop & Go?
Who should use Drop & Go?
Drop & Go is the perfect solution for anyone who has a busy schedule, or just simply doesn’t want to wait in line. Swing by a SARCAN depot with your recycling and be in and out in under a minute!
It is also an incredible option for charities, organizations, groups, and clubs like sports teams, grad committees, service groups, or anyone else that does bottle drives. You’ll get a Group Phrase to make dropping off a breeze, and you can even share it with friends, family, and the public to take your bottle drive efforts province-wide!
If you aren’t in it for the refund, you can use Drop & Go to donate to some wonderful charities and organizations that have been selected by SARCAN Recycling to match the vision and mandate of our organization. You can see the full list here.
Which depots have Drop & Go?
All 73 of our SARCAN depot locations are set up to accept your Drop & Go orders!
Visit our Hours & Locations page to find the location of your local depot and where the Drop & Go Kiosk is located within the depot. Occasionally, due to service and maintenance, we have to temporarily close the Drop & Go at a location. You can use this Hours & Locations page to check the status of whether or not it is currently available in your local depot.
Account Questions
How do I set up a Drop & Go account?
You can register for either an Individual or Group Account easily online by heading to mydropandgo.ca or you can register at your local SARCAN depot using the Drop & Go Kiosk.
Once my Drop & Go account has been set up, which depot can my account be used at?
You’ll be happy to hear that you can use your account at any one of our 73 depots across Saskatchewan!
For a full list of depot locations, hours, and Drop & Go availability, head to our Hours & Locations page.
Where can I view/change my account information online?
You can manage and edit your Drop & Go account information like name, phone number, email address, method of payment, and more by logging into your account on mydropandgo.ca.
While you are there, you can also review past transactions and see your Earth Saver Stats like how many containers you’ve recycled through Drop & Go and what impact that has had on our journey towards a sustainable environment!
I live in Saskatchewan but have an out-of-province phone number. Can I still use Drop & Go?
Of course you can! As long as you are a resident of Saskatchewan and the beverage containers you are returning were purchased in Saskatchewan, you can use Drop & Go!
Group Account Questions
I want to donate my order to a fundraiser/charity. How do I do this?
Many groups use Drop & Go to host virtual fundraisers. Reach out to the fundraiser/charity you’d like to donate to and ask them if they have a SARCAN Drop & Go group account that you can donate to. They’ll provide you with their Group Phrase if they have set one up!
Once you have the Group Phrase, you can head over to the depot with your containers prepared and enter their Group Phrase on the Drop & Go kiosk to donate your order to their cause.
*SARCAN does not credit individual donators for container donations through Drop & Go.
How do I set up a Drop & Go Group account?
You can register for a Group Account easily online by heading to mydropandgo.ca or you can register at your local SARCAN depot using the Drop & Go Kiosk.
Who can sign up for a Drop & Go Group account?
Anyone can sign up for a Drop & Go Group Account! Group Accounts can be set up for your household use, your workplace social fund, your school green team, or your sports team (to name a few) – many non-profits, charities, and other fundraising causes also use SARCAN Drop & Go to host virtual bottle drives!
Groups are responsible for setting up the account and promoting their cause throughout the community/province – many groups utilize their social media platforms, newsletters, and websites to promote their account and share their Group Phrase.
For more information about Virtual Bottle Drives, watch this video: My Drop & Go – Virtual Bottle Drives. If you would like some free resources for promoting your fundraiser, check out our Downloadable Resources page.
What is the difference between an individual account and a group account?
All Drop & Go accounts can be accessed at the kiosk using the 10-digit telephone number or email address on the account, but Drop & Go Group Accounts offer the additional benefit of setting up a Group Phrase (Group Phrases are requested at the time of sign-up).
The Group Phrase is chosen by the group and can be used by anyone wishing to drop off beverage containers through your Group Account (without needing to know the 10-digit telephone number or email address on the account).
Groups can use this Group Phrase to help simplify their fundraising promotions.
Once my Drop & Go Group account has been set up, which depot can my account be used at?
You’ll be happy to hear that you can use your account at any one of our 73 depots across Saskatchewan!
For a full list of depot locations, hours, and Drop & Go availability, head to our Hours & Locations page.
Is there a limit to the number of items that can be returned through my Group account?
Nope! SARCAN does not have a daily or weekly limit on container returns through Drop & Go.
However, for large returns through Drop & Go, it can take some time to process. You may need to wait a few extra days for payment, and you may receive split payments if we need to split your order between days.
How long will my Drop & Go Group Account remain active for?
Your Group Account will remain active indefinitely as long as you are using it and people are using your Group Phrase to drop off containers through your account.
After 2 years of no activity, SARCAN will deactivate your account.
If you no longer need your group account, please contact us – we can either switch your account into an individual account or simply deactivate it from future use.
Order Preparation Questions
Do I need an appointment to use Drop & Go?
Not at all – You can use Drop & Go anytime during our normal business hours! Find your local depot’s hours on our Hours & Locations page.
Some locations even have extended hours for using Drop & Go if our normal hours don’t match your schedule.
- Drop & Go is open on Thursdays and Fridays till 9pm and Saturdays until 6pm at these locations:
- Drop & Go is open on Thursdays until 9pm at our Prince Albert South location.
- Drop & Go is open on Saturdays from 9am – 5pm at our Martensville location.
Are there sorting or other requirements for Drop & Go orders?
Glass beverage containers must be separated, and should be placed in a box or crate. Bringing glass or leaving glass in your bags can cause it to break, leaving a hazard for our employees and you without a refund for that container.
All caps must be removed from containers in order to receive a refund. But, we still take the caps for recycling! Just have them in a separate bag and drop them off when you drop your order off! (you don’t need to tag the bag with only caps.)
While sorting the rest of your beverage containers is not required, it is truly appreciated by our Recycling Technicians who process your orders!
More details on preparing your order can be found here!
Is there a limit to the numbers of items I can return through Drop & Go?
Nope! SARCAN does not have a daily or weekly limit on container returns through Drop & Go.
However, for large returns through Drop & Go, it can take some time to process. You may need to wait a few extra days for payment, and you may receive split payments if we need to split your order between days.
Can I drop off household paint, electronics, or batteries through Drop & Go?
No, you cannot. Paint, electronics, or batteries have their own designated drop-off area. The good news is you don’t need to wait in line with these either! Please find a member of the SARCAN team at your local depot to direct you to the designated drop-off area.
Order Drop Off Questions
How and where is my order counted?
Your order is counted by our same friendly staff in the same way it is counted when it is counted in front of you.
Just like when you’re in the depot, your order accuracy is very important to us, and the same care goes into containers that are dropped off using Drop & Go.
What are SARCAN’s Drop & Go hours?
Drop & Go is open during our normal business hours!
Some locations even have extended hours for using Drop & Go if our normal hours don’t match your schedule.
- Drop & Go is open on Thursdays and Fridays till 9pm and Saturdays until 6pm at these locations:
- Drop & Go is open on Thursdays until 9pm at our Prince Albert South location.
- Drop & Go is open on Saturdays from 9am – 5pm at our Martensville location.
Visit our Hours & Locations page to find the location of your local depot and where the Drop & Go Kiosk is located within the depot. Occasionally, due to service and maintenance, we have to temporarily close the Drop & Go at a location. You can use this Hours & Locations page to check the status of whether or not it is currently available in your local depot.
Do I have to stand in line to use Drop & Go?
Typically, no! Customers can sign in, tag bags, drop, and go in under a minute so, usually, there is no line to wait in!
However, Drop & Go is very popular and occasionally there will be a line up to sign in and drop off. Thankfully, since Drop & Go is so quick to use, your wait should not be very long.
How do I access my Drop & Go account at the depot?
You can sign in to your account using:
- The 10-digit telephone number on your account (no dashes or spaces); or
- The email address on your account; or
- The Group Phrase of the Group Account or Virtual Bottle Drive you are donating your containers to.
I want to donate my order to a fundraiser/charity. How do I do this?
Many groups use Drop & Go to host virtual fundraisers. Reach out to the fundraiser/charity you’d like to donate to and ask them if they have a SARCAN Drop & Go group account that you can donate to. They’ll provide you with their Group Phrase if they have set one up!
Once you have the Group Phrase, you can head over to the depot with your containers prepared and enter their Group Phrase on the Drop & Go kiosk to donate your order to their cause.
*SARCAN does not credit individual donators for container donations through Drop & Go
I left my glass in my bags. Will I still get a deposit refund?
Chances are you will not be refunded for these containers. Glass beverage containers returned in plastic bags will most likely break, creating a safety hazard for our employees. SARCAN will not pay a refund for broken containers.
Glass beverage containers must be returned in boxes or crates.
I did not remove the caps from my Drop & Go order. Will I still get a deposit refund?
No, you will not receive a refund for containers with caps still on.
All caps must be removed from containers in order to receive a refund. But, we still take the caps for recycling! Just have them in a separate bag and drop them off when you drop your order off! (you don’t need to tag the bag with only caps.)
Labelling Questions
Can I print my tags at home?
No. Drop & Go tags are printed from the Drop & Go kiosk at the depot at the time of drop off.
Where do I get my tags?
Drop & Go tags are printed from the Drop & Go kiosk at the depot at the time of drop off.
Make sure you only print tags for the bags and boxes that you are dropping off at your specific location on that specific day.
Tags are only valid at the depot location where you printed them and will not be valid after you leave.
Can I take tags home with me and attach them to bags/boxes at my residence?
No, the tags printed through Drop & Go will expire.
If you have more containers to drop off but need to go and get them, print off another batch of tags when you return with your additional bags.
I printed too many tags/took my tags home. Now what?
Hey, mistakes happen! No sweat! If you printed more tags than you have bags and/or boxes, just give them to one of our SARCAN team members, or stick the extra tags to one of your bags or boxes.
If you still have the tags in your possession, contact the depot that they were printed as soon as possible to let them know that you still have tags.
Overprinting of tags may result in payment delays and using out-of-date tags may result in you forfeiting the refunds for any containers returned using those tags.
Payment Questions
What payment methods are available through Drop & Go?
e-Transfer (recommended), PayPal, and Cheque pick up.
How long will it take before I receive my deposit refund?
Electronic payments will typically follow within 5 business days of order drop off.
You can log in to your My Drop & Go Account to view your account activity, learn more about your transactions, and check if a refund has been generated. PayPal and e-Transfer customers can also contact us for more information regarding their payment status.
Cheques are picked up from the depot that processed the order.
*Business days are Monday through Friday, excluding all statutory holidays.
I received payment, but it wasn’t for the amount I was expecting. What happened?
Our depots may need to split your order and process payment in batches to ensure we are moving product through our depots.
If you have received a partial payment for an order drop off, please allow 5 additional business days for the remainder of your payment to process.
You can log in to your My Drop & Go Account to view your account activity, learn more about your transactions, and check if a refund has been generated.
e-Transfer Questions
How do e-Transfer payments work?
e-Transfer payments are sent to the email address you used when you registered for your Drop & Go account.
You can typically expect payment within 5 business days of order drop off.
You will receive a notification email from Interac once payment has been processed:
- If auto-deposit is set up on that email address (this is set up through your online banking portal with your financial institution), then your funds will automatically deposit. Your email will simply say that your funds have been deposited.
- If you do not have auto-deposit turned on, then you will receive an email with a link to deposit the funds to your bank account of choice. You will need your 9-digit customer number from your Drop & Go receipt to deposit the funds.
Please sign into your My Drop & Go Account or contact us if you do not have your customer number. If you answer the security question incorrectly more than three times, the Interac e-Transfer transaction will automatically cancel.
*Business days are Monday through Friday, excluding all statutory holidays.
I heard SARCAN was offering e-Transfer. How do I update my payment method?
You can now update your payment method online by logging into your My Drop & Go Account!
You can also update your payment method using the Drop & Go kiosk at your next visit by signing into your account (using your email address or 10-digit telephone number) then tapping the yellow “Update Payment Method” button at the bottom of the screen. The prompts will lead you through the rest of the process!
Once your payment method has been updated, all future order drop offs will be paid by e-Transfer. If you already have an order in process (you have previously dropped it off and we have counted it) you will receive payment by the payment method that was selected at the time of drop off.
How long do I have to accept my Drop & Go e-Transfer payment?
e-Transfer payments will expire after 30 days if they are not claimed/auto-deposited. After 30 days have passed, if a payment is not claimed, it will automatically cancel. If your payment has expired, please contact us to have your payment reissued.
You may wish to see if your financial institution has auto-deposit capabilities. Autodeposit is an Interac e-Transfer feature that allows users to register to have incoming Interac e–Transfers deposited directly into their bank account – no security question and answer needed.
I dropped off my recycling but I haven’t received an e-Transfer notification?
You will receive an initial notification email when payment is processed. If the funds are not claimed/auto-deposited, a reminder email will be sent every 5 days following that until 30 days have passed.
Please check your junk or spam folders in your email to make sure the notification didn’t get caught by the filter!
- If/when you locate the notification email, check with your email service (gmail, Outlook, etc.) on how to add the email address to your safe senders list to ensure you receive future notifications.
Unsure of which email address it might have been sent to? Contact Us to verify your account information!
I deleted the email that had the payment from SARCAN. Now how do I accept it?
Deleting the email does not cancel the payment. Unclaimed payments will continue to receive reminder emails which will contain a link for you to deposit your payment. These reminder emails come every 5 days until the payment is deposited or it reaches 30 days old and expires.
What if I don’t know my 9-digit customer number to claim my e-Transfer payment?
Your customer number is listed on any one of your Drop & Go receipts.
You can find your customer number online by signing into your My Drop & Go Account.
You can also contact us to ask us to email your customer number.
If you answer the security question incorrectly more than three times, the Interac e-Transfer transaction will automatically cancel.
I use e-Transfer and cancelled my payment. How do I get this reissued?
Please contact us to have the payment reissued. We will provide you with your customer number to use when your payment is reissued.
I use e-Transfer and my payment expired. How do I get this reissued?
Please contact us to have the payment reissued. We will provide you with your customer number to use when your payment is reissued.
Is there a fee to use e-Transfer? Why is money deducted from my deposit refund when using e-Transfer?
When using e-Transfer to receive deposit refunds, a flat surcharge of $0.25 is automatically deducted from your deposit balance by our financial institution.
This is the standard processing fee for e-Transfer transactions.
You can learn more about your transactions and fees by visiting the Transactions page on your My Drop & Go Account.
PayPal Payment Questions
How do PayPal payments work?
PayPal payments are sent to the email address you used when you registered for your Drop & Go account and automatically deposit to the PayPal account set up under that email address.
You can typically expect payment within 5 business days of order drop off.
Once payment has been processed, you will receive an email from PayPal to let you know that SARCAN has made a deposit to your account.
Once you see this email from PayPal, simply log into your PayPal account to see your funds!
*Business days are Monday through Friday, excluding statutory holidays.
How do I link my PayPal account to my Drop & Go account?
PayPal payments are sent to the email address you used when you registered for your Drop & Go account.
If your PayPal account is set up under a different email address than your Drop & Go account, you can update your information online by signing into your My Drop & Go Account or you contact us to let us know and we’ll make the necessary changes to your Drop & Go account!
Why is money deducted from my deposit refund when using PayPal?
When using PayPal to receive deposit refunds, a 2% surcharge is automatically deducted from your deposit balance by PayPal. This is the standard processing fee for PayPal transactions.
I received an email about a PayPal payment, but I don’t have a PayPal account. What do I do?
Please contact us – we’ll look into it!
Cheque Payment Questions
How do Cheque Payments work?
Cheques are issued with each order drop-off and are written at the depot where you dropped off your order.
They will be held at the depot for pick up. Please ensure you have a piece of ID when picking up your cheque!
Where do I pick up my cheques?
Cheques can only be picked up from the depot where you dropped off your order during regular business hours. For a full list of all of our depots and their hours, head to Hours & Locations.
Do I have to stand in line to pick up my cheque?
Typically, no. However, only select employees will be able to provide you with your cheque. If they are busy helping other customers, you may need to wait for them to be free.
When you arrive at the depot, speak to one of our team members and let them know that you are there to pick up a cheque. They will direct you to the correct employee to get you your refund cheque.
